Frequently Asked Questions
Everything you need to know about shopping with AG LEGO Certified Stores.
What is the standard shipping timeframe for orders?
We typically process and dispatch orders within 1-2 business days. Delivery times vary by location, but most customers receive their sets within 3-5 business days.
Can I return a set if I change my mind?
Yes, we accept returns within 30 days of purchase provided the box is unopened, the factory seals are intact, and the item is in original condition.
What happens if my set is missing a specific brick?
In the rare event of a missing piece, you can contact our support team or use the LEGO 'Bricks & Pieces' service to have the specific part shipped to you free of charge.
Do you offer exclusive 'Gift with Purchase' (GWP) items online?
Yes, online orders qualify for the same exclusive promotional sets and gifts as our physical stores, subject to availability and minimum spend requirements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Zip.
Are the products sold here authentic LEGO sets?
Absolutely. As an AG LEGO Certified Store, we only sell 100% authentic LEGO products sourced directly from the manufacturer.